Terms & Condition

Purity Roots ecommerce platform is run and managed by AARADHYA MEDICAL.

At Prutiy Roots, we are committed to providing our valued customers with an exceptional shopping experience. Our customer care policy is designed to ensure that every interaction with our brand is positive and productive. Here are the key elements of our customer care policy:

1. Prompt Response: We understand that our customers may have questions or concerns at any time, and we strive to respond to all inquiries within 24 to 48 hours. Our dedicated customer service team is available via email and phone during business hours, and we offer extended support during peak shopping periods.

2. Friendly and Knowledgeable Service: Our customer service representatives are trained to provide accurate and helpful information about our products, shipping policies, and order statuses. They are friendly, courteous, and patient, ensuring that every interaction leaves our customers feeling valued and satisfied.

3. Secure Payment: We take the security of our customer's personal and financial information seriously. Our website uses industry-standard SSL encryption to protect all data transmitted between the customer’s browser and our servers. We do not store any credit card information on file, ensuring that all transactions are safe and secure.

4. Transparent Shipping: We provide clear and accurate shipping information throughout the ordering process, including estimated delivery times and shipping costs. We offer multiple shipping options to accommodate different budgets and timeframes, including standard ground shipping and expedited options.

5. Clear Communication: We believe in keeping our customers informed every step of the way. Once an order has been placed, we send regular updates via email or text message to keep them informed about their order status, shipping information, and expected delivery date.

6. Privacy Policy: We respect the privacy of our customers’ personal information and adhere strictly to all applicable data protection laws and regulations. Our privacy policy outlines how we collect, use, store, share, and protect customer data in accordance with industry best practices (Prutiy Roots Privacy Policy).

7. Terms of Service: Our terms of service outline the legal terms governing the use of our website and ecommerce store (Prutiy Roots Terms of Service). These terms include information about product warranties, liability limitations, dispute resolution procedures, and other important legal provisions that apply to all transactions on our platform (Prutiy Roots Terms of Service).

8. Accessibility: We strive to make our website accessible to all users regardless of physical or cognitive abilities (Web Content Accessibility Guidelines 2 (Prutiy Roots Accessibility Statement)). This includes providing alternative text for images, closed captioning for videos, clear language for instructions, keyboard accessibility for navigation menus, and other features designed to enhance usability for users with disabilities or limited accessibility options (Prutiy Roots Accessibility Statement).

9. Feedback Mechanism: We value feedback from our customers as it helps us improve our products and services continually (Contact Us Page). Customers can submit feedback through various channels such as email or social media platforms like Facebook or Twitter (@PrutiyRoots). Our team reviews all feedback carefully and responds promptly with appropriate solutions or actions based on individual cases (Contact Us Page).

10. Dispute Resolution: In case of any disputes related to orders or transactions on PrutityRoots’ platform (Dispute Resolution Policy), we follow a fair process involving mediation by a neutral third party if necessary (Dispute Resolution Policy). This ensures a swift resolution while maintaining a positive relationship between both parties involved in the dispute (Dispute Resolution Policy).