Green Biotin

1. Returns Policy:

• Customers can return products within 3 days of product delivery.
• A video must be recorded while open the box and product. 
• Items must be unused, unopened, and in their original packaging.
• To initiate a return, customers must contact customer service for a Return Merchandise Authorization (RMA) number.
• Customers are responsible for return shipping costs unless the return is due to a mistake on the part of Prutiy Roots.
• Refunds will be issued once the returned items are received and inspected.

2. Replacement Policy:

• Customers can request replacements for damaged or defective items within 3 days of product delivery.
• To request a replacement, customers must provide photographic and videographic evidence of the issue and contact customer service.
• Prutiy Roots will cover the cost of shipping for replacement items in cases of damage or defects.
• Replacements will be sent out once the issue has been verified by Prutiy Roots.

3. Exceptions:

• Perishable or personalized items are not eligible for returns or replacements unless they arrive damaged or defective.
• Returns and replacements are not accepted for products that have been opened or used unless there is a clear quality issue.

4. Refund Process:

• Refunds will be processed within 7 business days of receiving the returned items.

5. Customer Responsibilities:

• Customers are responsible for providing accurate information when requesting returns or replacements.
• It is the customer’s responsibility to package and ship the returned items securely to prevent damage during transit.

6. Contact Information:

• For all return and replacement inquiries, customers can reach out to Prutiy Roots customer service at [purityroots.info@gmail.com or 9173763990].

Shipping Policy for Prutiy Roots Ecommerce Store

Shipping Methods:

• We offer standard shipping through reputable carriers such as DHL, FedEx, XpressBees, Delhivery, Ecom Express, BlueDart, DotZot, Gati, Shadowfax Reverse, Ecom Express Reverse, WeFast, Dunzo.

Processing Time:

• Orders are typically processed and shipped within 1-2 business days after payment confirmation.
• Customers will receive a confirmation email with tracking information once the order has been shipped.

Shipping Rates:

• Shipping rates are calculated based on the weight of the products and the destination.
• Free shipping may be offered for orders above a certain amount to incentivize larger purchases.

International Shipping:

• We offer international shipping to select countries with applicable shipping fees.
• Customers are responsible for any customs duties or taxes imposed by their country.

Lost or Damaged Shipments:

• In the rare event that a shipment is lost or damaged in transit, customers should contact our customer service team for assistance.
• We will work with the carrier to resolve the issue and ensure a satisfactory outcome for the customer.

Returns and Exchanges:

• For returns or exchanges due to shipping errors or product defects, customers must notify us within 7 days of receiving the order.
• Returns must be in original packaging and unused condition, and customers may be responsible for return shipping costs.

Delivery Times:

• Estimated delivery times vary based on the shipping method selected and the destination.
• Customers can track their shipments using the provided tracking information for real-time updates on delivery status.

Contact Information:

• For any questions or concerns regarding shipping, customers can reach out to our customer service team at [purityroots.info@gmail.com or 9173763990].