Hair Care Combo (Green Biotin+ Red Onion Shampoo+ Red Onion Oil)

1. Returns Policy:

Customers can return products within 3 days of product delivery.
A video must be recorded while open the box and product. 
Items must be unused, unopened, and in their original packaging.
To initiate a return, customers must contact customer service for a Return Merchandise Authorization (RMA) number.
Customers are responsible for return shipping costs unless the return is due to a mistake on the part of Prutiy Roots.
Refunds will be issued once the returned items are received and inspected.

2. Replacement Policy:

Customers can request replacements for damaged or defective items within 3 days of product delivery.
To request a replacement, customers must provide photographic and videographic evidence of the issue and contact customer service.
Prutiy Roots will cover the cost of shipping for replacement items in cases of damage or defects.
Replacements will be sent out once the issue has been verified by Prutiy Roots.

3. Exceptions:

Perishable or personalized items are not eligible for returns or replacements unless they arrive damaged or defective.
Returns and replacements are not accepted for products that have been opened or used unless there is a clear quality issue.

4. Refund Process:

Refunds will be processed within 7 business days of receiving the returned items.

5. Customer Responsibilities:

Customers are responsible for providing accurate information when requesting returns or replacements.
It is the customer’s responsibility to package and ship the returned items securely to prevent damage during transit.

6. Contact Information:

For all return and replacement inquiries, customers can reach out to Prutiy Roots customer service at [contact email/phone number].

Shipping Policy for Prutiy Roots Ecommerce Store

Shipping Methods:

We offer standard shipping through reputable carriers such as DHL, FedEx, XpressBees, Delhivery, Ecom Express, BlueDart, DotZot, Gati, Shadowfax Reverse, Ecom Express Reverse, WeFast, Dunzo.

Processing Time:

Orders are typically processed and shipped within 1-2 business days after payment confirmation.
Customers will receive a confirmation email with tracking information once the order has been shipped.

Shipping Rates:

Shipping rates are calculated based on the weight of the products and the destination.
Free shipping may be offered for orders above a certain amount to incentivize larger purchases.

International Shipping:

We offer international shipping to select countries with applicable shipping fees.
Customers are responsible for any customs duties or taxes imposed by their country.

Lost or Damaged Shipments:

In the rare event that a shipment is lost or damaged in transit, customers should contact our customer service team for assistance.
We will work with the carrier to resolve the issue and ensure a satisfactory outcome for the customer.

Returns and Exchanges:

For returns or exchanges due to shipping errors or product defects, customers must notify us within 7 days of receiving the order.
Returns must be in original packaging and unused condition, and customers may be responsible for return shipping costs.

Delivery Times:

Estimated delivery times vary based on the shipping method selected and the destination.
Customers can track their shipments using the provided tracking information for real-time updates on delivery status.

Contact Information:

For any questions or concerns regarding shipping, customers can reach out to our customer service team at [email address] or [phone number].